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Our support team will get back to you within 24–48 hours.

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Getting Started

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Creating Your Account Navigating the Dashboard Understanding Cloudairy's Tools Setting Up Your First Project/Board Accessing Templates and Resources

Cloudchart: Visualizing Cloud Architectures

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Creating and Managing Cloudcharts Layout and Canvas Customization Diagram Creation Tools AI-Powered Diagram Assistance Working with Templates Collaboration and Sharing Exporting and Version Control Advanced Tips

Whiteboard: Collaborative Brainstorming

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Starting a New Whiteboard Session Using Sticky Notes and Drawing Tools Facilitating Team Brainstorming Saving and Sharing Whiteboard Sessions Additional Tools You Can Use

Doc: Streamlined Documentation

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Creating and Editing Documents Collaborative Writing and Commenting Organizing Documents with Folders Exporting and Printing Documents

WorkHub

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Creating and Assigning Tasks Setting Deadlines and Priorities Tracking Task Progress Saving and Sharing

Timeline: Project Scheduling

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Building Project Timelines Adding Milestones and Deadlines Adjusting Schedules Dynamically Sharing Timelines

List: Organizing Workflows

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Creating Custom Lists Categorizing and Filtering Items Collaborating on List Items

AI-Powered Features

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Generating Diagrams from Text Descriptions Utilizing AI for Mind Mapping and Brainstorming Creating Visuals with AI Image Generator Understanding AI Credit Usage and Limits

Templates and Pre-Built Solutions

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Exploring the Template Library Customizing Templates for Your Needs Creating and Saving Personal Templates Sharing Templates Across Teams Best Practices for Template Utilization

Account Management and Billing

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Updating Profile and Account Settings Understanding Subscription Plans Managing Billing Information Accessing Invoices and Payment History Handling Subscription Upgrades or Cancellations

Cloudairy Enterprise

Users & Permissions

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User Roles & Permissions SSO Login Process User Invitation Process License Request Workflow User Management Dashboard Best Practices

Billing & Licenses

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Billing Dashboard Add-on Purchases Invoice History Plan Cancellation Billing Best Practices

Custom Domain Setup Guide

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Prerequisites Add Custom Domain Verify Domain Ownership Set Custom Subdomain URL Troubleshooting

SSO Configuration Guide

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Prerequisites Configure SAML Settings Set Up Identity Provider Configure User Provisioning Test & Enable SSO Troubleshooting

White-Label Configuration Guide

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Video Tutorial Prerequisites Configure Brand Name Upload Brand Logo Select Brand Colors Choose Brand Font Preview & Publish Troubleshooting
Help Center
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Enterprise
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Billing & Licenses

Cloudairy Enterprise

Billing & Licenses

The Billing & Licenses system provides comprehensive control over your organization's subscription, license allocation, and add-on purchases. Manage your enterprise plan, monitor usage, and handle billing operations efficiently.

Subscription Management

Monitor current plan, renewal dates, and monthly spending

License Control

Add licenses, track usage, and manage user allocations

Add-on Purchases

Purchase additional AI credits to enhance team productivity

Billing Dashboard

Overview Statistics

The billing dashboard provides real-time insights into your subscription status and usage metrics.

Current Plan

Enterprise Plan

Next Renewal

05 Aug, 2025

Monthly Spend

$450.00

Licenses & Add-ons Summary

18
Total Licenses
18
Active Licenses
500
Total AI Credits
0
Add-ons AI Credits

License Management

Adding Licenses

Expand your license pool to accommodate more users with Editor or Admin roles.

  1. 1. Access License Management : Click on "Billing" in the sidebar navigation to access the billing dashboard
  2. 2. Click "Add Licenses" : Click the purple "Add Licenses" button to open the license purchase modal
  3. 3. Select Quantity : Choose the number of additional licenses you nee
    Individual: Add 1-10 licenses
    Bulk: Add 11-50 licenses
    Enterprise: Add 50+ licenses (contact sales)
  4. 4. Review Pricing : Review the pricing and billing cycle for the additional licenses
  5. 5. Complete Purchase : Confirm the purchase and complete payment

License Allocation

New licenses are immediately available for allocation. You can assign them to existing users or save them for future use. License requests from users will be automatically approved if licenses are available in your pool.

Add-on Purchases

AI Credits Packages

Purchase additional AI credits to enhance your team's productivity and AI-powered features.

AI Credits Packages

Starter Pack

$50
  • 1,000 AI Credits
  • Valid for 6 months
  • Perfect for small teams

Professional Pack

$200
  • 5,000 AI Credits
  • Valid for 12 months
  • Most popular choice

Enterprise Pack

$500
  • 15,000 AI Credits
  • Valid for 12 months
  • Priority support included
  1. 1. Access Add-ons: From the Billing dashboard, click the "Buy Add-ons" button in the Licenses & Add-ons section
  2. 2. Select Package: Choose from the available AI credit packages based on your needs
  3. 3. Review & Purchase: Review the package details and complete the purchase
  4. 4. Immediate Access: Add-ons are immediately available for use

Invoice History

Payment Tracking

Access and download all your invoices for record-keeping and accounting purposes.

Invoice No Date Amount Status Download
Q480MUNW-0003 16 Jul, 2025 $450.00 Paid Download
Q480MUNW-0002 16 Jun, 2025 $450.00 Paid Download
Q480MUNW-0001 16 May, 2025 $450.00 Paid Download

Invoice Features

Search invoices by date range or amount
Filter by payment status
Download invoices in PDF format
Email invoices to accounting team
Print invoices for physical records

Plan Cancellation

Cancellation Process

If you need to cancel your subscription, our support team will guide you through the process and ensure a smooth transition.

Important Information

  • Cancellation takes effect at the end of your current billing cycle
  • You'll retain access to all features until the cancellation date
  • Data export options are available before cancellation
  • Refunds are processed according to your plan's terms
  1. 1. Contact Support : From the Billing dashboard, click the "Cancel Plan" button to initiate the cancellation process
  2. 2. Support Consultation : Our support team will contact you to discuss the cancellation and address any concerns
  3. 3. Data Export : Export your data and diagrams before the cancellation takes effect
  4. 4. Confirmation : Receive confirmation of cancellation and final billing details

Before You Cancel:

Consider downgrading to a lower plan or pausing your subscription instead of cancelling. This allows you to maintain your data and easily reactivate when needed.

Billing Best Practices

License Management
Monitor license usage regularly and revoke from inactive users
Plan license purchases based on team growth projections
Use bulk licensing for cost savings on large purchases
Set up license request workflows for efficient allocation
Cost Optimization
Purchase AI credits in bulk for better pricing
Monitor AI credit usage to avoid over-purchasing
Review AI credit usage and purchases quarterly
Set up billing alerts for budget monitoring

Need Help?

If you're experiencing issues with SSO configuration, our support team is here to help.

Frequently Asked Questions

Licenses are billed monthly based on your current plan. Additional licenses are prorated for the remaining billing cycle.

AI credits expire based on the package terms (6-12 months). Unused credits are forfeited upon expiration.

We offer monthly billing with yearly contracts. You can pay yearly upfront for additional discounts on your subscription and add-ons.

We offer a 30-day money-back guarantee. If you're not satisfied with our service within the first 30 days, you can request a full refund.

Contact our support team within 30 days of your initial purchase to request a refund under our money-back guarantee.

Design, collaborate, innovate with Cloudairy

Unlock AI-driven design and teamwork. Start your free trial today

Cloudchart
Presentation
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Task
whiteboard
list
Doc
Timeline

Design, collaborate, innovate with Cloudairy

Unlock AI-driven design and teamwork. Start your free trial today

Cloudchart
Presentation
Form
cloudairy_ai
Task
whiteboard
Timeline
Doc
List